Our Commitment to Adventurers

At Sealskinz Sale Store, we understand that reliable outdoor gear is essential for your adventures. Whether you’re exploring mountain trails, braving coastal winds, or enjoying urban exploration, we’re committed to ensuring your complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping – £12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
  • Free Shipping – Orders over £50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping

Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We ship globally, excluding some Asian countries and remote regions.

Returns & Exchanges Policy

Timeframe for Returns

We accept returns and exchanges for most items within 15 days of your receipt of the order. Please account for our 1-2 day order processing time when calculating your return window.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are faulty:

  • Legwear (including base layers and intimate apparel)
  • Opened or used footwear
  • Products without original tags and packaging
  • Personalized or custom-made items

Return & Exchange Process

Step 1: Submit Your Return/Exchange Request

Contact our customer service team within 15 days of receiving your order using the template below:

Email: [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content Template:

Dear Sealskinz Sale Store Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
– Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) for Return/Exchange: [Product Name(s) and Size/Color] – Reason for Return/Exchange: [Please provide details]
I confirm that the item(s) are unused, in original packaging with all tags attached.

Please provide instructions for returning the item(s).

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you detailed return instructions and a return authorization number. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original packaging, include all tags and documentation. Use a trackable shipping service and retain your proof of postage. Return shipping costs are the customer’s responsibility, unless the item is faulty.

Step 4: Processing Your Return/Exchange

Once we receive and inspect your returned item(s), we’ll process your request within 3-5 business days. We’ll notify you via email about the status of your return.

Refund Information

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive and approve your return. The timing of when you’ll see the credit depends on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Refund Amount

Your refund will include the product price and applicable taxes. Original shipping charges are non-refundable, unless the return is due to our error or a faulty product.

Exchange Processing

For exchanges, we’ll ship your replacement item once we receive and process your return. Standard shipping charges apply for the new shipment.

Faulty or Incorrect Items

If you receive a faulty item or an incorrect product, please contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement or refund.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]

Address: 56 Upper Parliament St, Nottingham, GB NG2H 3XS

Response Time: We typically respond within 1-2 business days

Thank you for choosing Sealskinz Sale Store for your outdoor adventure needs. We’re committed to ensuring you have the best experience with our products and services.