Our Commitment to Your Satisfaction

At Sealskinz Sale Store, we’re dedicated to ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations, which is why we’ve created this straightforward returns and exchanges policy. As specialists in outdoor adventure gear including clothing, footwear, and accessories, we want you to feel confident in your purchases for all your exploration needs.

Returns & Exchanges Timeframe

We accept returns and exchanges for most items within 15 days of your receipt of the order. To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition that you received it.

Important Note:

Please allow for our order processing time of 1-2 days when calculating your 15-day return window. The count begins from the date you receive your order, not from the purchase date.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are faulty:

  • Legwear (including base layers and intimate apparel)
  • Opened or used Footwear
  • Products without their original tags and packaging
  • Personalized or custom-made items

Return & Exchange Process

Step 1: Submit Your Return/Exchange Request

Contact our customer service team within 15 days of receiving your order using the template below. Send your completed request to: [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Sealskinz Sale Store Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) for Return/Exchange: [Product Name(s) and Size/Color] – Reason for Return/Exchange: [Please provide details] I confirm that the item(s) are unused, in original packaging with all tags attached. Please provide instructions for returning the item(s). Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you detailed return instructions and a return authorization number. Please do not send items back without this authorization.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original packaging, include all tags and documentation. Use a trackable shipping service and retain your proof of postage. Return shipping costs are the responsibility of the customer, unless the item is faulty.

Step 4: Processing Your Return/Exchange

Once we receive and inspect your returned item(s), we’ll process your request within 3-5 business days. We’ll notify you via email about the status of your return.

Refund Information

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive and approve your return. The timing of when you’ll see the credit in your account depends on your payment method and financial institution:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Refund Amount

Your refund will include the product price and applicable taxes. Original shipping charges are non-refundable, unless the return is due to our error or a faulty product.

Exchange Processing

For exchanges, we’ll ship your replacement item once we receive and process your return. Standard shipping charges apply for the new shipment.

Faulty or Incorrect Items

If you receive a faulty item or an incorrect product, please contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement or refund.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]

Address: 56 Upper Parliament St, Nottingham, GB NG2H 3XS

Response Time: We typically respond within 1-2 business days

Thank you for choosing Sealskinz Sale Store for your outdoor adventure needs. We’re committed to ensuring you have the best experience with our products and services.