Welcome to the Sealskinz Sale Store FAQ page! We’re here to help you with any questions about our products, delivery, returns, and more. As your trusted partner in outdoor adventure, we aim to make your experience seamless and enjoyable. Below, you’ll find answers to common queries. If you need further assistance, don’t hesitate to contact us.

Product Questions

What types of products do you offer?
We specialise in premium outdoor gear, including Clothing Accessories, Footwear, Jackets, Legwear, and collections for Men’s and Women’s. Our products are designed for durability and comfort in various outdoor conditions, from mountain trails to urban exploration.
Are your products suitable for all weather conditions?
Yes! Our gear is crafted to handle diverse environments, ensuring you stay protected and comfortable during your adventures. Whether it’s rain, wind, or cold, we’ve got you covered with high-quality materials.
Do you have products for both men and women?
Absolutely! We offer dedicated Men’s and Women’s collections, so everyone can find gear that fits their needs and style for outdoor activities.

Delivery and Shipping

What are your shipping options and costs?
We provide two shipping methods: Standard Shipping (£12.95 via DHL or FedEx, delivered in 10-15 business days after dispatch) and Free Shipping (via EMS for orders over £50, delivered in 15-25 business days after dispatch). Orders are processed within 1-2 business days from our Nottingham facility.
Do you ship worldwide?
We proudly ship globally! However, delivery may not be available to some Asian countries and remote areas due to logistical constraints. If you’re unsure, please contact us before ordering.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information from our carrier partners (DHL, FedEx, or EMS). You can use this to monitor your package every step of the way.
What should I do if my delivery is delayed?
Delays can occur due to unforeseen circumstances like weather or customs. If your order is beyond the estimated delivery time, check your tracking details or contact us for assistance.

Returns and Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied, you can initiate a return by visiting our Returns Policy page for detailed instructions.
Are there any items that cannot be returned?
All products are eligible for returns within 15 days, provided they are in original condition. For specific details, refer to our Returns Policy page or contact our team.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned items. You’ll be notified via email once it’s complete.

Payment Methods

What payment options do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure to ensure your data is protected.
Is it safe to pay on your website?
Yes, we use trusted payment gateways to safeguard your information. If you encounter any issues, reach out to us immediately.

Account and Order Management

How do I create an account?
Currently, we focus on guest checkouts for a streamlined experience. If you need help with order history or updates, contact us with your order details.
Can I modify or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations may not be possible once submitted. Please contact us as soon as possible, and we’ll do our best to assist.

Contact Us

If you have more questions, our customer service team is here to help! Reach out to us:

We’re committed to supporting your outdoor adventures with reliable gear and service. Thank you for choosing Sealskinz Sale Store – where adventure meets affordability!